tk499 Terms and Conditions

1 Introduction and Definitions

These Terms and Conditions ("Terms") form a legal agreement between the tk499 platform ("we", "us") and our users ("you", "user"). By using the tk499.cam website or mobile application, you are considered to have fully agreed to these Terms.

If you do not agree with any part of these Terms, please refrain from using our platform.

Key Definitions

• "Platform" — The tk499.cam website and all services connected to it.
• "Account" — A user's registered personal gaming account.
• "Balance" — The total amount held in your account (including both real money and bonus money).
• "Bonus Funds" — Money granted under promotional offers, which can be withdrawn subject to meeting specific wagering requirements.
• "Wagering Requirement" — The condition specifying how much must be wagered before bonus funds can be withdrawn.
• "KYC" (Know Your Customer) — The process of verifying a user's identity.

2 Account Registration

To register on the tk499 platform, you must meet the following conditions:

• You must be at least 21 years of age.
• You must register using your own real name, a valid email address, and a mobile number.
• Each person may open only one account.
• Operating multiple accounts from the same device, IP address, or household is strictly prohibited.
• All information provided during the registration process must be true, accurate, and up to date.

Identity Verification (KYC)

We may request identity verification from you at any time. In such cases, you may be asked to submit the following documents:

• National ID card (NID), passport, or driving licence.
• Proof of address (utility bill or bank statement).
• Proof of ownership of the payment method.

We reserve the right to withhold processing of withdrawal requests until KYC verification is complete.

3 Age Verification

tk499 is a responsible gaming platform. We take a strict stance against gambling by minors.

By registering, you confirm that you are at least 21 years of age. We may request documents to verify your age at any time. Providing false information is a serious violation and will result in immediate account cancellation.

4 Account Security

You are responsible for the security of your own account. Please follow the guidelines below:

• Keep your password strong and do not share it with anyone.
• End your session after logging in, especially on shared devices.
• If you suspect unauthorised access to your account, notify our support team immediately.
• Allowing third parties to use your account is prohibited.

tk499 will not be held responsible for any unauthorised use of your account. However, we remain alert to suspicious activity and will take protective measures when necessary.

5 Deposits and Withdrawals

Deposits

The following payment methods can be used to deposit funds at tk499: bKash, Nagad, Rocket, and bank transfer.

• Minimum deposit amount: ৳200 (per method).
• Deposits are generally credited to the account instantly.
• You must use a payment account registered in your own name.
• Depositing via a third party's payment account is prohibited.

Withdrawals

• Minimum withdrawal amount: ৳800.
• Withdrawal processing time: 30 minutes to 3 hours.
• Withdrawals can only be made via the same method used to make the deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• We reserve the right to hold unusual or suspicious withdrawal requests for review.

6 Bonuses and Promotions

Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. To use this bonus, a 15x wagering requirement must be met.

General Bonus Terms

• Each bonus offer has its own specific terms, which will be clearly communicated at the time of claiming the offer.
• Meeting the designated wagering requirement before withdrawing from bonus funds is mandatory.
• Abusing bonuses through multiple accounts, bots, or automation will result in account cancellation.
• It is not mandatory for your balance to be zero before a bonus offer is applied, but the terms of each bonus may vary.
• tk499 reserves the right to modify or cancel any bonus offer.
• Bonus funds cannot be transferred to another account.

VIP Program

tk499 has five VIP tiers — Bronze, Silver, Gold, Platinum, and Diamond. You can advance to higher tiers through regular play and receive weekly cashback benefits. Cashback rates range from 0.2% at Bronze to 1.2% at Diamond. Separate terms apply for the VIP program details.

7 Responsible Gaming

tk499 believes in responsible gaming. We want our users to enjoy gaming as entertainment and not move toward addiction.

Self-Control Features

• Deposit limits: You can set a maximum daily, weekly, or monthly deposit limit.
• Loss limit: You can set a maximum loss limit within a specific time period.
• Session time limit: You can set how long you play in a single session.
• Self-exclusion: You can exclude yourself from the platform for a set period of time.

8 Prohibited Activities

The following activities are strictly prohibited on the tk499 platform and will result in immediate account cancellation:

• Opening or operating multiple accounts.
• Registering using another person's identity or with false information.
• Operating games using bots, automated software, or artificial intelligence.
• Taking unfair advantage through bonus abuse or bonus arbitrage.
• Engaging in money laundering or illegal financial activities.
• Engaging in fraudulent activities in collusion with other users.
• Gaining unfair advantage through hacking, cheating, or exploiting bugs in the platform's software.
• Using a third party's payment account.

For any of the above violations, we reserve the right to suspend or cancel the account, forfeit the balance, and take legal action where applicable.

9 Platform Usage Restrictions

tk499 reserves the following rights:

• To temporarily suspend access to the service or specific games at any time.
• To temporarily take the platform offline for technical maintenance or upgrades.
• To restrict access from specific geographic regions.
• To void bets or transactions cancelled due to technical errors.

Technical Errors

If an incorrect result is displayed due to a software or hardware error, the correct result shall be considered final. Winnings obtained as a result of a technical error may be voided.

10 Intellectual Property

All content on the tk499 platform — logos, designs, graphics, software, interfaces, text, and other elements — is the intellectual property of tk499 or its licensors.

• Copying, distributing, modifying, or publishing any content without our prior written permission is prohibited.
• Limited use for personal, non-commercial purposes is permitted.
• tk499's trademarks or brand name may not be used without permission.

11 Limitation of Liability

To the extent permitted by applicable law, tk499 will not be held liable for the following:

• Interruptions to gameplay due to internet disconnection or technical problems.
• Errors in the software or services of third-party game providers.
• Losses caused by the user's own negligence or security breach.
• Indirect or consequential losses.

All games are provided on an "as is" basis. Game outcomes are determined by a Random Number Generator (RNG) and tk499 does not control the results.

12 Changes & Termination

Changes to Terms

tk499 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will post a notice on the platform or notify you by email. Continued use of the platform after any changes constitutes acceptance of the new terms.

Account Closure

You may request to close your account at any time through our support team. Before the account is closed, you will be given the opportunity to withdraw any remaining valid balance, subject to the terms and conditions.

Termination by tk499

In the event of a breach of terms, tk499 reserves the right to terminate an account without notice. In such cases, bonus funds and proceeds from transactions in violation may be forfeited.

13 Dispute Resolution

In the event of any dispute, the following process must be followed:

• Step 1: Contact our customer service team via live chat or email.
• Step 2: If the issue is not resolved in Step 1, escalate the matter to our management team.
• Step 3: Both parties may agree to accept third-party mediation on a mutually agreed basis.

Dispute resolution timeframe: A decision will be communicated within 30 business days from the date the dispute is raised.

14 Contact Us

If you have any questions or concerns about these terms and conditions, please get in touch with us:

• Live Chat: Available 24/7 — speak directly with our support agent.
• Email: [email protected]

Our support team provides assistance in Bengali and is ready to serve you seven days a week, twenty-four hours a day.